What to do in the event of a complaint ?

STEP 1

Seek resolution by the Department dealing with your query/claim.

STEP 2 If you are disappointed with any aspect of our products/ services, please write or contact the Complaints Coordinator with full details at the following address: -

The Complaints Coordinator

The Anglo-Mauritius Financial Services Ltd.,
Swan Group Centre
Port Louis
Tel: 202-8600
E-mail: amfs.complaints@amfs.mu

What will happen if you complain ?

• Your complaint will be acknowledged within 3 working days of receipt. 
• Once an assessment and full investigation of your query/claim has been made, we will respond with a decision, normally within a period not exceeding 30 days from when you first made your complaint. 
• Our final response letter shall indicate, where possible, the reasons and circumstances that have been taken into consideration to reach our decision. 
• If you make a complaint, it will not affect your right to take legal action against us.

Note:
Our Company will address your complaints free of charge.